TL 9000-Telecommunication Industry

TL 9000 is a globally recognized quality standard and is designed to improve telecommunications or information and communication technologies (ICT) products and services. TL 9000 includes all of the requirements of the ISO 9001 quality standard, plus additional requirements that focus on customer needs, strategic planning, and accountability. In addition, companies who are certified to TL 9000 must report on a set of standardized metrics for performance, reliability, and delivery, which provide industry-benchmarking capabilities.​

 

​ TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance.   TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.

​ TL 9000 certified organizations are required to comply with: All requirements clauses of the International Standards ISO 9001:2008 

  • Telecom-specific requirements that apply to all registrations
  • Telecom-specific requirements that apply to hardware, software and/or service registrations
  • Telecom industry measurements that apply in all product categories
  • Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services​
​Benefits of being certified to TL 9000 ?​
  • Strives for continual improvement and enhance customer/supplier relationships.
  • Establish a system that protects the integrity and use of telecom products hardware, software and services.
  • Increase competitive advantage in the market by providing a useful framework for your company to incorporate modern management ideas and practices
  • Promotes efficiency and performance across the supply chain.
  • Eliminates need for multiple quality management standards (saving time and money).
  • Provides access to a greater customer base.
  • Addresses each element of the standard in an easy to implement manner.
  • Various elements merge with each other seamlessly.
  • Demonstrates a company’s focus on continual improvement.